Search

Return Policy

LAST UPDATED: June 28, 2025

For over 135 years, customer satisfaction has been a #1 priority at Avon Websales. We stand behind every product we offer and will gladly give you a full refund with your return within 45 days. After 45 days, returned products will not be refunded.

Please note that Good Buys or other items marked as final sale cannot be returned. Items within an order that fall under this category will be listed under the Non-Returnable Section. If your return is due to an Avon Websales error, we will refund your return shipping. We are unable to offer exchanges or issue merchandise credits. Free gifts may not be returned for exchange or credit.

Returns are processed on a per-order basis. A Return Merchandise Authorization (RMA) is required for each return so we can be sure all items are reconciled properly; therefore, you cannot return items across multiple orders in one RMA.

How to Process a Return

Customers: On AvonWebsales.com, once you’ve signed in, in the pull-down menu under your name, select “Order History.” Locate the order the item(s) were in, then click “Start a Return.”

Guests: If you placed your order as a Guest (you did not sign into an account), under “Support” at the bottom of the website, click on “Track My Orders” and enter your Order Number and email address. Click “Track My Order” then “Start a Return.”

Once you’ve located the item within the order, select the reason code and quantity, then click “Continue.”

After selecting the product(s), a summary page will reflect:

  • Credit will be applied to the card used with the order
  • Products to be returned
  • Refund subtotal + tax
  • Estimated credit
  • Save for later (not ready now to submit)
  • Submit return

Upon submission of the return, a Return Merchandise Authorization (RMA) is assigned, and the status shows “Processing.” Click “Print Packing List” to proceed.

  1. Place your items in a shippable package.
  2. Enclose the Return Packing List.
  3. Make sure that the package is taped securely to avoid opening during shipment.
  4. Take the package to the carrier of your choice (UPS, USPS, etc.) and be sure to obtain tracking information for your package.
  5. Send the return package to:

Avon Websales Returns Processing Center
100 Chopin Plaza, Suite 403
Miami, FL 33131
Attn: Customer Returns

Once the package is received at our facility, the refund will be processed within two weeks. Allow up to two billing cycles for your credit amount to appear on the monthly statement of your payment method.

For returns questions, contact us by email at hi@avonwebsales.com or give us a call at (305) 479-5525.

Missing Orders

If you did not receive your order, call the Care Center at (305) 479-5525.